Use cases

Built for every team that talks to customers

Whether you run an online store, a SaaS product, or a local business — OnChaty combines live chat and AI so every visitor gets an answer, instantly.

E-commerce

Turn browsers into buyers, even at 2 a.m.

Shoppers don't wait. When sizing, shipping or order questions go unanswered, carts get abandoned. OnChaty's AI answers from your store's own content the moment the question is asked.

  • AI answers order & shipping FAQs 24/7
  • Capture emails before visitors leave
  • One snippet works on Shopify & WooCommerce
O

OnChaty

AI agent online

Hi! Where is my order #83291?
AI
Your order shipped yesterday and arrives Thursday. Here's your tracking link 📦

Answered instantly — no agent needed

SaaS & Software

Your docs already know the answer. Now they can reply.

Point the AI agent at your help docs and website. It answers how-to questions with your own content, hands off the tricky ones to your team, and cuts ticket volume from day one.

  • AI agent trained on your help docs
  • Smooth handoff from AI to your team
  • Webhooks & REST API for your stack
How do I invite teammates?

AI answer

Go to Settings → Team, click Invite member and enter their email. They'll get a link to join your workspace.

Source: your own help docs

Getting started guide
Managing roles & permissions
Startups & small teams

Support that feels like a whole department

A one-person team can't be online 24/7 — your AI agent can. It greets visitors, collects contact details, and files every conversation into one shared inbox for you to follow up.

  • Start free — no credit card required
  • Contacts collected automatically
  • Canned responses for repeat questions

Shared inbox

3 new leads
visitor avatar

Do you offer a yearly plan?

Lead
visitor avatar

Can I book a call this week?

AI replied
visitor avatar

Thanks, that solved it! 🎉

Resolved

One platform, every industry

The questions change, the need doesn't: customers want answers now. OnChaty adapts to how your business talks.

E-commerce

Order status, shipping, returns — answered before the cart is abandoned.

SaaS

Onboard users and deflect how-to tickets with AI trained on your docs.

Education

Guide students from course questions to enrollment, right on your site.

Services

Hours, pricing, availability — never miss another enquiry.

Travel & Hospitality

Bookings and FAQs handled in any timezone, while guests are still deciding.

Startups

Look bigger than you are — start free and scale as you grow.

Live on your site in three steps

1

Paste one snippet

Add a single line of code to your site. No developers needed for the rest.

<script src="…/main.js" async>
2

Train your AI

Point it at your website and help docs. It learns your content and answers in your voice.

Help docs ✓Website ✓
3

Go live & measure

Watch conversations roll in. Jump in when it matters, and track it all with analytics.

Try OnChaty Today

Whatever you build, your customers have questions. Give them answers in seconds — start free and see it working on your site in minutes.

Get started