Privacy Policy

1. Collection and processing of personal data

The term "personal data" refers to information which, directly or indirectly, may relate to an identifiable individual. Examples include name, email address, account identifiers, contact details, selections made, behaviour, or IP address. "Processing" refers to any action we or a third party we have engaged take with the personal data, such as collection, registration, and storage.

You provide some of this data to us directly — for example, when you register for the Services, subscribe to a newsletter, respond to a survey, make an inquiry through our website, contact us for support, or contact us as a prospective customer, vendor, or supplier. We obtain other data by recording how you interact with our website and Services using technologies like cookies. We also process data in the context of providing the Services, including the messages, files, and conversation history exchanged between you and your visitors through the chat widget, team inbox, and chatbots.

Personal data is processed for specified and explicitly stated purposes: to provide and operate the Services, for our sales and product development with the aim of improving our products and services, for marketing and follow up, and for statistical purposes to understand how the Services are used.

2. Respect of your privacy

Here is what we do to protect your data privacy:

• Before or at the time of collecting personal information, we identify the purposes for which information is being collected.
• We collect and use personal information solely to fulfil those purposes and other compatible purposes, unless we obtain your consent or are required by law.
• We collect data about visitors of websites using the OnChaty chat widget anonymously; this data is not directly bound to any identifiable user, whether their personal identity or their network information.
• We retain personal information only as long as necessary for the fulfilment of those purposes.
• We collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
• Personal data should be relevant to the purposes for which it is used and, to the extent necessary, accurate, complete, and up to date.
• We protect personal information by reasonable security safeguards against loss, theft, and unauthorized access, disclosure, copying, use, or modification. Sensitive information is transmitted via SSL/TLS, and payment data is handled by our payment providers — full card numbers are not stored on our servers.
• We make readily available to customers information about our policies and practices relating to the management of personal information.

3. What we do NOT collect

OnChaty collects only the minimum amount of data necessary for the proper functioning of the Services. Except for the data you voluntarily provide and the data we state will be collected as described above, we do not collect browsing history such as the target IPs or URLs that you or your visitors access outside the scope of the Services. We do not sell your personal data, and the chat widget cookies are not used for advertising or cross-site tracking.

4. Data protection and your rights

We aim to comply with applicable data protection laws, which seek to protect user data and provide individuals with rights to access, modify, and delete their data, as well as to consent to data collection. Depending on your location, you may have the right to access, correct, delete, export, or restrict the processing of your personal data, to object to certain processing, to withdraw consent where processing is based on consent, and to lodge a complaint with your local data protection authority.

Business customers acting as data controllers can enter into a Data Processing Agreement (DPA) with us that sets out how we process personal data on their behalf. To exercise any of your rights or to request a DPA, please contact us using the details below.

5. Restrictions on the disclosure of personal data

We may appoint external partners to perform tasks on our behalf, such as providing IT and hosting services, processing payments, or helping with analytics and marketing. The performance of these services may mean that our partners can gain access to personal data. Companies that process personal data on our behalf must always sign an agreement with us so that we can ensure a high level of protection of personal data, even with our partners, and so that they use it only for the purposes we specify.

We may also disclose personal data to third parties — for example, public authorities — if it concerns a legal investigation or if we are otherwise required to disclose such data by law or public authority decision. We will not disclose personal data to any extent other than described in this section, and we do not sell your personal data.

6. Chat widget cookie & IP policy

The OnChaty chat widget that runs on the websites of our users uses cookies. Cookies are used solely in accordance with the following principles:

• Cookies are necessary for chat functionalities; they are needed to restore the chat session and messages of a widget user when browsing between website pages and/or returning to the website later.
• Cookies bind a user to a single session. If that session contains messages, it is retained (unless deleted by a website agent); otherwise the session is temporary and is destroyed a short time after the last website access.
• Cookies are not used for tracking or advertising purposes. They are solely used to bind a user to a server-side session storage, which is then used for messaging purposes when either the user or a website agent starts a conversation.
• The user's IP address is stored in the server-side session storage bound to the cookie. If the user leaves without using the messaging features, the session (and thus the IP address) is automatically removed upon session expiration.
• Where a user has started a chat conversation, the associated IP address may be retained for a longer period where permitted or required by applicable law, and to help protect the widget service against spam and abuse.

You can choose to disable cookies in your browser, but if you do, your ability to use or access certain parts of the Services may be affected.

7. Where we store and process personal data

Your data is primarily stored and processed on secure infrastructure located in Singapore. Personal data collected by OnChaty may also be stored and processed in other countries where we or our service providers maintain facilities, in order to operate efficiently, improve performance, and create redundancies that protect data in the event of an outage or other problem.

Wherever data is processed, we ensure that it is handled in accordance with this Policy and the requirements of applicable law, and that appropriate safeguards are in place for any international transfer of personal data.

8. Data retention

We may retain your personal information for as long as you continue to use the Services, have an account with us, or for as long as is necessary to fulfil the purposes outlined in this Policy. You can ask to close your account by contacting us at the details below, and we will delete your personal information on request.

However, we may retain personal information for an additional period as permitted or required under applicable laws, for legal, tax, or regulatory reasons, or for legitimate and lawful business purposes.

9. Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website or through our Services (for example, integrations with CRM, helpdesk, or e-commerce tools). If you access other websites using the links provided, the operators of those websites may collect information from you that they use according to their own privacy policies. These third-party sites have separate and independent privacy policies, and we therefore have no responsibility or liability for their content and activities. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

10. Changes to this Privacy Policy

We will update this Policy when necessary to reflect customer feedback and changes in our Services. We encourage you to review it periodically to learn how OnChaty protects your information. You are responsible for regularly reviewing this Policy, and your continued use of the Services after any changes constitutes your acceptance of them.

11. How to contact us

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, please email us at [email protected].